Hilton Newark Airport Location

I recently had a disappointing experience at the DoubleTree by Hilton Hotel Newark Airport. From the moment we arrived, things went awry. When we checked in, we were told that there was no record of our reservation, despite having booked two adjoining rooms weeks in advance.

After providing our confirmation number, we were finally given our keys and made our way to our rooms. However, upon arriving at our room, my son discovered blood on his bed. I immediately called the front desk, which is answered by an automated system, and informed them of the issue.

The receptionist apologized for not having a record of the issue and said that housekeeping would be sent to change the bed. After a few minutes, the housekeeping staff arrived and changed the bed.

In addition to this issue, our stay was marred by other problems. The hotel did not provide us with a master keyfob, which made it difficult for us to access the rooms without having to constantly go back to the front desk to retrieve our keys.

Despite these issues, we were still looking forward to enjoying some of the hotel's amenities, such as its pool and gym. Unfortunately, the pool was closed during our stay, and the gym was not well-maintained.

Overall, our experience at the DoubleTree by Hilton Hotel Newark Airport was disappointing and frustrating. While the hotel has a convenient location near the airport, it failed to provide us with a satisfactory stay due to its lack of attention to detail and poor customer service.

Hilton newark airport location